NinetoNineFrequently Asked Questions
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Service
What is NinetoNine?
A subscription doorstep car wash service - a dedicated washer visits your car on a fixed schedule you choose, so you never have to think about it.
Do I need to be present during the wash?
No, as long as your car and any access it needs (gate, parking area) are available at the scheduled time.
What if my car isn't washed on a scheduled day?
You'll see the exact reason in the app - car not available, gate locked, bad weather, and so on - often with a photo, so you always know what happened instead of just wondering.
What happens on a holiday?
Company holidays are marked in advance and shown on your wash calendar. No wash is scheduled and no charge applies for those days.
Plans & Billing
How does the subscription work?
Tell us about your car and preferred frequency - daily, alternate-day, or weekly - and we'll set up your plan and assign a washer to your doorstep.
Are there hidden charges?
No. Pricing is agreed transparently when your plan is set up - no surprise fees, no equipment charges.
Can I change or cancel my plan?
Yes - reach out to us anytime by phone, WhatsApp, or the contact form and we'll update your plan.
Do I need to sign up through an app?
No self-registration needed. You reach out via our contact form or WhatsApp, and we set everything up for you directly.
Our App
Is there an app?
Yes. Once you're a customer, you get access to track your wash calendar, see upcoming holidays, and review your wash history.
Do I need to download anything before signing up?
No - there's nothing to install to get a quote. You only get app access after we've set up your account.
Coverage
Which areas do you serve?
See our full Areas We Serve page for the current list.
My area isn't listed - can I still get service?
Reach out anyway - we're expanding regularly and would love to know there's demand in your area.